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Refund Policy

Effective Date: 9th December 2025

At Blooom, we aim to provide high-quality voice reel production services and strive for client satisfaction. This Refund Policy explains when refunds may be issued and under what conditions.

1. Cancellations Before Work Begins

You may cancel your order before production or editing work has started.
In this case, you are entitled to a full refund.

2. Cancellations After Work Has Begun

Once recording, editing, or production work has started, refunds are not guaranteed.
Refunds at this stage may be offered at the discretion of Blooom, depending on:

  • The amount of work already completed

  • Any expenses already incurred

  • The reason for cancellation

If a refund is granted, it may be partial to reflect the work carried out.

3. Completed Work

Once the final voice reel (or substantial parts of it) has been delivered, no refunds will be issued unless Blooom has failed to deliver the service agreed upon.

Dissatisfaction based on creative preference alone does not qualify for a refund, especially after revisions have been used.

4. Revision Policy

Each project includes a maximum of 2 rounds of revisions.
Revisions must fall within the scope of the original brief.
Requests for additional revisions may incur extra fees.
Revisions do not extend the eligibility period for refunds.

5. Refund Method

If a refund is approved:

  • It will be issued to the original payment method

  • Processing times may vary depending on your bank or payment provider

6. Non-Refundable Situations

Refunds will not be provided if:

  • You change your mind after work has started

  • You delay providing required materials (scripts, notes, references)

  • You are dissatisfied after receiving all included revisions

  • You request revisions that fall outside the agreed brief

  • You fail to provide accurate information needed to complete the project

7. Late or Missing Refunds

If you haven’t received an approved refund:

  1. Check with your bank

  2. Contact your card provider

  3. Allow for standard processing time
    If issues persist, contact us at sophie@sophie-bloor-voiceover.com.

8. How to Request a Refund

All refund or cancellation requests must be submitted in writing to:

Email: sophie@sophie-bloor-voiceover.com

Please provide your name, project details, and the reason for the request.

9. Changes to This Refund Policy

Blooom may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date.

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